Field Support Technician

Overview
Work independently to provide repair and maintenance service and technical training to users of ingredient dispensing and control systems used at feed yards, feed mills, and farms to assure uninterrupted and continuous feed processing operations.
Responsibilities
Essential Duties and Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
1) Service, troubleshoot, install, and repair all types of equipment and systems in operation at customer locations.
2) Monitor systems at assigned customer locations for proper operation and perform routine maintenance, make adjustments, and repair as needed.
3) Monitor inventory of products used at assigned customer locations to assure that inventory is adequate for continuous operation. Deliver products from warehouse to customer location as needed
4) Provide technical assistance and training to customers as needed for proper operation of equipment and for meeting their expectations
5) Provide technical assistance and support as needed to customers during non-working hours (evenings) and when "on-call" (weekends)
6) Travel to customer locations in company vehicle and maintain vehicle and personal driving record to meet company requirements
7) Complete all records and documentation as required
8) Work overtime as required and without notice if necessary
Other Duties/Responsibilities:
As Assigned
Qualifications
Knowledge, Skill and Ability:
1) Strong verbal and written communication skills. Ability to speak limited Spanish is desired
2) Strong interpersonal and customer service skills
3) Ability to prioritize
4) Strong math, analytical, and troubleshooting skills
5) Must be self-motivated and organized
6) Must have an aptitude for and a working knowledge of Windows based PC's
7) Must have an aptitude for and a working knowledge of mechanical, electrical, and electronic devices and their use
8) Must have a valid driver license and be able to pass a criminal background check, drug test, and motor vehicle record check
9) Knowledge of cattle feeding, feeding systems, feed ingredients, and feed formulation is desired
Education or Formal Training:
1) High school diploma is required
2) Technical school degree or college degree is preferred
Environment:
1) Outdoor service work 10-40% of the time
2) Lift and carry up to 60 lbs
3) Occasional ladder climbing and work on elevated equipment
4) Local travel 75-100% of the time
5) Limited overnight travel
Positions Reporting to This Position:
None

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